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- Why isn't WhiteCap showing up in my media player?
- Every media player detects plugins differently, so the
best general guidance is to ensure you're using the lastest
version of your media player and to verify you followed
the install instructions carefully.
Beyond that, try running the installer again.
- Why do I crash, get extremely low frame rates, or have
other strange problems?
- Out of date video drivers and OS packages are known to
cause problems when using full screen mode, so check for
updates. You should have at least Windows 98, DirectX 6,
and recent video drivers. Also, try deleting your "WhiteCap
Prefs" file in the case that it's become corrupted (there's
an endless number of ugly things that can happen from a
damaged prefs file). See the following question to generate
a new prefs file.
- How do I generate a fresh or "factory" preference file?
- To create a fresh "factory" set of prefs, first make sure
WhiteCap isn't running. Next, find and delete the file named
"WhiteCap Prefs". The next time WhiteCap runs, it won't
find its prefs file and will generate a new prefs file containing
the default settings for each parameter.
- Why don't my changes in the prefs file have any effect?
- The prefs file is read when WhiteCap starts and overwritten
when WhiteCap exits, so any changes made to the prefs file
while WhiteCap is running will be overwritten. See the customizing
section for more.
- Why does WhiteCap run slowly, stutter, or run in spurts?
- If you're running other software that uses your CPU intensively,
such as a server, A/V process, and sound filters/equalizers,
you will observe burps, skips, and decreases in frame rate.
Quit other processes, disable intensive extensions, disable
extra sound processing, and use a clean OS (ie, reboot)
to maximize your frame rate. Also, Many laptops have energy
saving features that reduce processor speed when they believe
that if the mouse and keyboard are idle then the user isn't
using the computer--ensure those features are disabled.
- Why does WhiteCap look pixelated on my display in full
screen mode?
- LCD display devices basically can only display a single
resolution (ex, 800 x 600, 1024 x 768) vs. CRTs that can
have several resolution modes. This is because LCD displays
by nature have a set physical number of pixels while CRT
devices can focus and scan their electron beam differently
to achieve different resolutions. Operating systems support
resolutions for mono-resolution display devices by making
an intermediate display frame buffer (of the dimensions
requested by the software) that gets scaled to the real
device frame buffer every frame.
- Why don't I see the standalone version respond when
I play an audio CD?
- Your computer has to be set to play the CD digitally (ie,
not set to play through the CD player's onboard analog player).
Many systems play an audio CD by passing the analog (ie,
non-digital) output of the CD-ROM directly to your speakers,
bypassing your digital hardware. So if you don't see any
output, your system is playing the CD digitally but you're
visualizing the CD-ROM's analog output, or your system is
playing the CD analogy but you're visualizing the CD-ROM's
digital output. Also see the following question.
- Why isn't the standalone version registering any sound?
- Your default sound-in may be not set properly. The standalone
version uses your default recording channel as audio input.
Go into your control panel and verify that your audio input/recording
source is selected correctly. It's also possible you're
reading the source correctly but it's not powerful enough
to see any activity. Increase the signal scale 10 to 100
times to see if a signal is there (the '-' and '+' keys
scale the signal amplitude). See the WhiteCap
as an Application section for more.
- Why isn't the visual response from WhiteCap in sync
with the audio that I'm hearing?
- Your audio player is probably buffering enough audio that
by the time it gets to the speakers it was already passed
to WhiteCap a while ago. Try experimenting with smaller
buffer sizes in your audio player to decrease this time
delay. Also try consulting your audio player's support resources.
- Why do I hear crackling and/or stuttering whenever
WhiteCap is running?
- WhiteCap is a CPU intensive program. If your system isn't
fast enough, then WhiteCap's CPU demand may compete with
your audio player, not allowing your audio player decode
audio at a fast enough rate. An audio player's equalizer
or third party software that digitally filters audio are
also large CPU loads and are common causes for jumpy video
in WhiteCap or audible crackles. Try making WhiteCap a lighter
CPU load by either reducing the size of its window or by
decreasing the 'FPS' field in the preferences (FPS is described
in the customizing section).
- Why does WhiteCap say "Factory Default" when
it tries load my config?
- WhiteCap falls back to an internally stored "factory"
config if there's a problem loading a config. Double-check
that your config has no missing/extra quotes or comment
delimiters and also make sure it's not open in another application.
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